Jpmorgan Chase & Co. Expands Virtual Call Center Operations, Enhancing Support For Military Families
$JPM
In a significant expansion of its virtual call center operations, JPMorgan Chase & Co. (NYSE:JPM) has announced the addition of 40 new roles specifically designed for military spouses in Maryland. This initiative not only underscores the company’s commitment to supporting military families but also leverages innovative workforce solutions to address high unemployment rates among this demographic.
The new positions are part of JPMorgan Chase’s broader strategy to create flexible employment opportunities that accommodate the unique challenges faced by military families, including frequent relocations. This move aligns with the company’s ongoing partnership with the Department of Defense’s Military Spouse Employment Partnership (MSEP) and Hiring Our Heroes.
Tim Berry, Global Head of Corporate Responsibility & Chairman of the Mid-Atlantic Region for JPMorgan Chase, emphasized the company’s dedication to providing sustainable career paths for military spouses. “This initiative reflects our commitment to addressing the needs of military families through innovative workforce solutions that create well-paying jobs and promote career growth opportunities,” Berry stated during the announcement in Maryland.
The virtual call center model, which was first introduced in 2022, has proven successful in other regions, including Baltimore, Atlanta and Detroit. It offers full-time, home-based roles with competitive salaries and benefits, ensuring that employees can continue their professional careers irrespective of their geographical location.
Maryland’s First Lady, Dawn Moore, praised the initiative, highlighting the critical role military families play in the community. “In Maryland, our military families aren’t just appreciated – they’re necessary,” she remarked, acknowledging the challenges faced by spouses of service members. JPMorgan Chase’s efforts to support military families extend beyond employment. The company is a co-founder of the Veteran Jobs Mission, a coalition aimed at hiring veterans and military spouses.
Since its inception, JPMorgan Chase has employed over 18,000 veterans and more than 3,100 military spouses. The expansion of the virtual call center program is a testament to JPMorgan Chase’s innovative approach to corporate responsibility and community support. By providing flexible, sustainable employment options for military spouses, the company not only aids individual families but also contributes to the broader economic stability of the communities it serves.
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