Soundhound AI Innovates With Next-generation AI Platform For Restaurants
$SOUN
SoundHound AI, Inc. (NASDAQ:SOUN), a prominent voice artificial intelligence company, recently unveiled its advanced AI platform tailored for the restaurant industry. This next-generation technology enhances the company’s Dynamic Drive-Thru solution by improving accuracy, speed and integrating seamless omnichannel ordering capabilities. The announcement, made on February 25, 2025, marks a significant step in the evolution of restaurant customer service technology, offering features such as Call-to-Order, Text-to-Order, Scan-to-Order and In-Car Voice Ordering.
The upgraded platform is designed to alleviate staff pressure and increase order throughput by automating drive-thrus with SoundHound’s Polaris™ Advanced Speech Recognition Model. This model is a multimodal, multilingual foundation that delivers unmatched accuracy. Additionally, the platform’s AI-Driven Upselling feature promises to enhance revenue by consistently offering upsells, a significant improvement over traditional methods where upselling occurs only 42% of the time.
SoundHound’s technology is not just enhancing drive-thru operations but is also expanding to encompass all customer interaction points, providing a unified and efficient ordering experience. This includes pre-ordering capabilities through Smart Lane Technology, which allows customers to place orders via call, text, or scan before reaching the service window, effectively reducing wait times and optimizing service efficiency. The company’s AI solutions are now operational across over 10,000 locations, serving major restaurant brands like Chipotle and White Castle.
This widespread adoption underscores the robustness and scalability of SoundHound’s AI technology, which is backed by millions of hours of proprietary voice data and an annual query run rate in the billions. In addition to its restaurant innovations, SoundHound AI continues to pioneer across various industries. At CES 2025, the company introduced the first-ever in-vehicle voice commerce ecosystem, allowing drivers and passengers to order food, make payments and navigate to pick-up locations hands-free through their car’s infotainment system.
Looking ahead, the implications of SoundHound AI’s technological advancements are vast. The company integrates its AI solutions more deeply across different sectors, it is poised to redefine how businesses interact with their customers, making transactions more efficient and customer-friendly. This could potentially set a new standard in the AI space, particularly in how AI is applied in everyday business operations and customer interactions.
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